5rgame Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 5rgame ("5rgame", "we", "us", "our") collects, uses, stores, shares, and protects personal data relating to registered players and visitors ("you", "your") who access the 5rgame platform at 5rgame.pro. This Policy forms part of the overall agreement between you and 5rgame, alongside the Terms & Conditions and Responsible Gaming Policy.

By registering a 5rgame account, making a deposit, placing a bet, or continuing to use the platform after this Policy has been updated, you acknowledge that you have read and understood how your personal data is handled. If you do not agree with any aspect of this Policy, please discontinue use of the platform and contact our support team to close your account.

2. Who We Are

5rgame is an internationally licensed online casino and sports betting platform operating at 5rgame.pro. We serve English-speaking players in Pakistan, offering cricket betting, slots, live dealer casino games, keno, fishing games, and related sports wagering products.

For the purposes of data protection law, 5rgame is the data controller in respect of all personal data collected through the platform. As data controller, we are responsible for determining the purposes and means of processing your personal data and for ensuring that processing is carried out lawfully, fairly, and transparently.

3. Personal Data We Collect

5rgame collects personal data from you through several channels: directly when you register an account or contact support; automatically when you use the platform; and from third-party verification and payment providers where necessary. The categories of personal data we collect are set out below.

3.1 Registration & Identity Data

• Full legal name as it appears on your government-issued identification;
• Date of birth (to verify that you are 21 years of age or older);
• Email address;
• Pakistani mobile number (including JazzCash and EasyPaisa registered numbers);
• Username and encrypted password;
• Country and city of residence (e.g. Karachi, Lahore, Islamabad, Faisalabad);
• CNIC number or passport number (collected during KYC verification).

3.2 Financial & Transaction Data

• Deposit and withdrawal history, including amounts in PKR;
• Payment method identifiers (e.g. JazzCash wallet number, EasyPaisa account reference, HBL/UBL/Allied/Meezan Bank account details);
• USDT TRC20 wallet addresses (where cryptocurrency deposits are used);
• Betting and gaming transaction records.

3.3 Technical & Usage Data

• IP address and approximate geolocation derived from IP;
• Device type, operating system, and browser version;
• Session logs, including login times and platform navigation data;
• Game activity records, including games played, stakes placed, and outcomes;
• Cookie identifiers and tracking data (see Section 7).

3.4 Communications Data

• Contents of support chat transcripts and email correspondence with the 5rgame team;
• Records of any complaints or dispute submissions;
• Marketing preference records, including consent status for promotional communications.

3.5 Verification Documents

• Copies of identity documents submitted for KYC verification (CNIC, passport, utility bill);
• Selfie images submitted for liveness verification;
• Proof of payment method ownership documentation.

4. How We Use Your Personal Data

5rgame uses the personal data we collect for the following purposes:

5. Legal Basis for Processing

5rgame processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted at registration — including account management, transaction processing, and bonus administration;
• Legal obligation: Processing required to comply with applicable laws and the conditions of our international gaming licence — including KYC verification, age verification, and anti-money laundering (AML) checks;
• Legitimate interests: Processing carried out to protect the security of the platform, prevent fraud, detect prohibited conduct, and improve our services — where these interests are not overridden by your fundamental rights;
• Consent: Processing for optional marketing communications, non-essential cookies, and personalised promotions — where you have given explicit, freely withdrawable consent.

Where we rely on consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing. To withdraw marketing consent, update your preferences in Account Settings or contact [email protected].

6. Sharing Your Personal Data

5rgame does not sell, rent, or share your personal data with third parties for their own commercial purposes. We share personal data only in the following strictly defined circumstances:

6.1 Payment Processors

To process your PKR deposits and withdrawals, 5rgame shares necessary transaction data with our payment processing partners, including JazzCash, EasyPaisa, HBL, UBL, Allied Bank, Meezan Bank, and USDT network operators. These processors receive only the minimum data required to execute your transaction and are contractually bound to protect your data.

6.2 Identity Verification Providers

To fulfil our age verification (21+) and KYC obligations under our gaming licence, 5rgame works with third-party identity verification providers. These providers may receive copies of your CNIC, passport, and selfie images to verify your identity. All verification providers are contractually required to comply with applicable data protection standards.

6.3 Game Content Providers

The casino games available on 5rgame are supplied by licensed third-party game providers. These providers may receive limited session data (such as player ID and stake amounts) to facilitate game delivery and RNG certification. No personally identifiable information is shared beyond what is operationally necessary.

6.4 Regulatory and Legal Authorities

5rgame may disclose personal data to its licensing authority, financial intelligence units, law enforcement agencies, or courts where required to do so by applicable law, court order, or regulatory instruction. We will notify you of such disclosures where legally permitted to do so.

6.5 Business Succession

In the event of a merger, acquisition, or sale of substantially all of 5rgame's assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy terms applicable to your data under new ownership before the transfer takes effect.

7. Cookies & Tracking Technologies

5rgame uses cookies and similar tracking technologies on the platform to ensure it functions correctly, to analyse usage patterns, and — with your consent — to personalise your experience. The types of cookies used by 5rgame are described below.

You can manage your cookie preferences at any time from the Cookie Settings panel accessible via the footer of the 5rgame platform. Withdrawing consent for non-essential cookies will not affect your ability to use core platform features including account access, deposits, withdrawals, and betting.

8. Data Retention

5rgame retains your personal data for as long as is necessary to fulfil the purposes described in this Policy and to comply with our legal and regulatory obligations. The following retention periods apply:

• Account data: Retained for the lifetime of your active 5rgame account, plus a minimum of five (5) years following account closure, as required by our gaming licence and AML regulations;
• Transaction records: Retained for a minimum of five (5) years following the date of each transaction, in accordance with financial record-keeping requirements;
• KYC and identity documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant verification process;
• Support and communications records: Retained for three (3) years from the date of the last interaction, unless the record relates to an unresolved dispute;
• Marketing consent records: Retained for the duration of your account and for two (2) years following withdrawal of consent, as evidence of your preference history.

Following the expiry of the applicable retention period, your personal data will be securely deleted or anonymised so that it can no longer be associated with you. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

9. Data Security

5rgame implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and 5rgame servers;
• AES-256 encryption for sensitive data stored at rest, including payment credentials and identity documents;
• Role-based access controls ensuring that only authorised 5rgame staff with a legitimate operational need can access player data;
• Multi-factor authentication requirements for all internal system access;
• Regular third-party penetration testing and vulnerability assessments;
• Continuous monitoring and intrusion detection systems on all production infrastructure;
• Formal incident response procedures with defined notification timelines in the event of a data breach.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 5rgame will notify you via your registered email address without undue delay and will provide details of the nature of the breach, the data affected, and the steps we are taking to address it.

10. Your Data Rights

As a 5rgame player, you hold the following rights in respect of your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and we will respond within 30 days of verifying your identity.

11. Minors & Age Policy

5rgame is strictly an adults-only platform. Use of the platform is limited to persons who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21.

Age verification is conducted during the registration process and as part of the KYC verification procedure. Where 5rgame has reasonable grounds to believe that a registered account belongs to a person under 21, the account will be immediately suspended pending age verification. If the account holder is confirmed to be under 21, the account will be permanently closed, any deposits will be returned to the source payment method, and all personal data collected will be securely deleted following the minimum legal retention period.

If you are a parent or guardian and believe that your child has registered a 5rgame account, please contact us immediately at [email protected] so that we can close the account and delete the associated data without delay.

12. International Data Transfers

5rgame operates under an international gaming licence and may store and process your personal data on servers located outside Pakistan. Where personal data is transferred internationally, 5rgame ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy.

These safeguards may include: standard contractual clauses approved by recognised data protection authorities; binding corporate rules where transfers are made to affiliated entities; or reliance on adequacy decisions recognising the recipient country as providing equivalent data protection standards.

Details of the specific safeguards applicable to any international transfer of your data are available upon request by contacting [email protected].

13. Marketing Communications

With your explicit consent, 5rgame may send you promotional communications relating to new games, cricket betting promotions, PSL bonuses, slot tournaments, and platform updates. These communications may be delivered via email or SMS to your registered Pakistani mobile number.

You can withdraw your marketing consent at any time by:

• Clicking the "Unsubscribe" link in any marketing email from 5rgame;
• Updating your communication preferences in Account Settings → Notifications;
• Contacting the 5rgame support team at [email protected].

Withdrawal of marketing consent will take effect within 5 business days. Withdrawing marketing consent does not affect the delivery of transactional account communications such as deposit confirmations, withdrawal updates, and security alerts, which are sent regardless of marketing preferences as they are necessary for account operation.

14. Changes to This Privacy Policy

5rgame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Where a material change is made to this Policy, we will notify you by email to your registered address at least seven (7) days before the revised Policy takes effect, and we will update the "Last Updated" date at the top of this document.

Your continued use of the 5rgame platform after the effective date of any revised Privacy Policy constitutes your acknowledgment of the updated terms. If you do not agree with the revised Policy, you must cease using the platform and request account closure before the effective date. Historical versions of this Privacy Policy are available upon request.